Hi, I'm Grace and I'm a content designer.
That means I use words to craft clear, useful, and engaging user experiences. Currently I design content at Peakon, a Workday product that helps organizations take action on employee feedback. See a selection of my projects below.
AI | Content design | Microcopy
Training LLMs to summarize comments
Using content design to guide and evaluate AI capabilities for product features.
Voice and tone | Style guidelines
Creating Peakon's voice and tone
Implementing guidelines to ensure a consistent voice throughout the user experience.
UX research | Stakeholder research | Content modelling | Terminology
Transforming terminology
A major terminology update revealed surprising insights about how users understood the product.
Content design | UX research | Microcopy
Breaking down feedback barriers
Using empathetic content design to help people feel comfortable giving and receiving peer feedback.